Order Processing

Processing Time:
All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays. Customized products may require additional processing time depending on the complexity of the engraving.

Shipping Rates and Delivery Estimates

Domestic Shipping:

• Standard Shipping: 5-7 business days after processing.
• Expedited Shipping: 2-3 business days after processing.
• Overnight Shipping: 1-2 business days after processing.

Shipping charges for your order will be calculated and displayed at checkout.

International Shipping:
We offer international shipping to most countries. Delivery times and shipping costs vary based on the destination.

• Standard International Shipping: 10-15 business days.
• Expedited International Shipping: 5-7 business days.

Please note that customs, duties, and taxes are not included in our shipping rates and are the responsibility of the customer.

Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Best2U is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Best2U is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Shipping Restrictions

Some products cannot be shipped to international destinations due to size, weight, or import restrictions. In such cases, you will be notified at checkout.

Lost or Stolen Packages

Best2U is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Best2U will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Customer Service

If you have any questions or concerns about your order, please contact our customer service team at best2u2021@gmail.com or (91) 8898142450. Our office hours are Monday to Friday, 9 AM to 5 PM (EST).